Men’s sexual health. A little less buttoned up.

Good things come to those who get Hung.

Long day? Long week? Things not coming up the way they used to? It happens to most men sooner or later. Pick a medicine and how long you want to ride, from $20 a month, and a licensed clinician takes it from there. One price covers the consult and, if prescribed, the medication. Ships discreetly to your door or waits at a pharmacy near you. All 50 states and DC.

Build my plan
  • Consult included
  • Licensed clinicians
  • 50 states + DC
  • No size claims
A man in a black cowboy hat and shearling-collared jacket, photographed from behind against a low sun.
Cowboy optional. The hard part’s handled.
Hard to ignoreWe’ve all had a soft launchIt happens to the best of usCome as you areFirm but fairUp for anythingStands up to scrutinyStraight upComes highly recommendedBuilt to lastGrows on youRise and shineNo performance reviewSaddle upPoints you in the right directionNot our first rodeoHung like a… you know where this is goingHard to ignoreWe’ve all had a soft launchIt happens to the best of usCome as you areFirm but fairUp for anythingStands up to scrutinyStraight upComes highly recommendedBuilt to lastGrows on youRise and shineNo performance reviewSaddle upPoints you in the right directionNot our first rodeoHung like a… you know where this is going

A word between men

We all need a little help getting Hung sometimes.

Stress. Sleep. Blood pressure. One too many at the wedding. Life gets in the way of rising to the occasion, and around 30 million men in the U.S. have been there. Most of them never say a word. Consider this the word.

Source: NIDDK, definition and facts.

  • It happens.

    To athletes, to CEOs, to the guy who won’t stop talking about his deadlift. Even stallions have off days. Once in a while is normal. Regularly is worth a conversation.

  • Nobody’s keeping score.

    Half the internet is lying about it anyway. A clinician is the one person who has heard it all and has an actual plan.

  • Usually very treatable.

    Well-studied medicines, one honest conversation, and a plan that fits your life. Your pants stay on for the entire visit.

  • Nothing to prove here.

    The waiting room is your couch, the paperwork is a few questions, and the only thing anyone measures is your blood pressure.

How it works

Easy to get into.

Four steps. The first three take about five minutes. You’ve spent longer looking for your hat.

  1. 01

    Pick your ride.

    Choose a medicine and how long you want the plan to run. One price, paid once, covers the consult and the medication if it’s prescribed. Then a few honest questions about your health, your history, and what you’re hoping for. Camera optional. Eye contact optional. Hat, your call.

  2. 02

    Talk it through.

    A licensed LPMD Medical Group clinician reads everything and gets back to you over secure chat. Video only where a state insists or your clinician needs a look. No waiting room. No paper gown. No small talk about the weather, unless you’re into that.

  3. 03

    Get it delivered. Or come and get it.

    If medication is prescribed, it ships discreetly to your door, plain box, no horse on the label, or waits at a pharmacy near you. Your call. All 50 states and DC.

  4. 04

    Stay in the saddle.

    Round one not perfect? Normal. Tell your clinician over the same secure chat and the strength, the timing or the medicine gets adjusted. Your plan keeps rolling with the clinician who already knows your story. Nobody gets prescribed and ghosted.

Per month, on the year plan
$20
States, plus DC
50+DC
Ways to get it
2
Waiting rooms
0

The first ride

What to expect, night one and after.

It is a key, not an engine. Here is how the first few weeks usually go, so a slow start does not turn into a quiet quit.

  1. Night one

    Take it as prescribed

    Sildenafil and vardenafil about an hour ahead; a heavy meal slows them down. Tadalafil opens a window of up to 36 hours. Arousal is still required. Nobody gets a surprise.

  2. If round one misfires

    Not a verdict

    Common, and not a sign it will not work. The urology guideline says it can take several tries to judge a dose. Timing, food, alcohol and nerves are the usual suspects.

  3. Week 2

    Re-route check-in

    Tell your clinician how it went over secure chat. Dose up, dose down, switch medicines or change the timing. A message, not a new consult.

  4. Month 1 to 3

    Dialed in

    Most men land on a medicine and a dose that fits by now. Side effects, if any, are known and handled, or the plan has changed.

  5. Ongoing

    The rest of the ride

    Adjustments through the same chat with the clinician who knows your history, for the length of your plan. Heart-health check-ins at the intervals your clinician sets. Nobody gets prescribed and ghosted.

Timing and dosing from the sildenafil, tadalafil and vardenafil prescribing information; the several-attempts guidance from the American Urological Association erectile dysfunction guideline. Results vary.

Build your plan

Pick your ride.

Choose a medicine and how long you want to ride. One price covers your consult and, if prescribed, your medication. The longer the ride, the less each month costs, and we say exactly how much less.

01The medicine

Where most men start.

Why Quick Draw? Full page

The low dose. The kind of tadalafil dose that is often taken daily; your clinician sets the rhythm.

Why Long Rider? Full page

One strength. Your clinician may still adjust how and when you take it.

Why Dark Horse? Full page

The low strength.

Why Campfire? Full page

Nicknames are ours. The medicine is the real thing, compounded by a licensed pharmacy. A clinician makes the final call with you.

02How long

The Hung way

Back in the saddle.

Real medicine, straight talk, and a plan that keeps up with you. The rest of the herd is already moving.

Build my plan

Video: Zeynep Sude Emek / Pexels

Free guides. No strings.

Saddle bags.

Three short PDFs from the clinicians. Enter an email and it is yours. We send the guide, not a drip campaign.

  • 01PDF · 5 pages

    The Straight Talk Guide

    Sildenafil, tadalafil and vardenafil side by side: how fast, how long, food, alcohol, doses and side effects. The one page you will actually read.

    One email with your guide, plus the occasional note from the ranch. Unsubscribe any time. We never sell your address.

  • 02PDF · 4 pages

    The Never-Mix List

    Nitrates, poppers, riociguat, cocaine and other erection medicines: the combinations that turn a good night into an ambulance. Wallet card for the emergency team included.

    One email with your guide, plus the occasional note from the ranch. Unsubscribe any time. We never sell your address.

  • 03PDF · 4 pages

    The First Night Checklist

    Timing, expectations, what to do if round one misfires, and when to call someone. Hat optional, horse not required.

    One email with your guide, plus the occasional note from the ranch. Unsubscribe any time. We never sell your address.

Our position? Glad you asked.

A firm believer in feeling good.

You’ve got a life to live. People to see. An impression to leave. Your sexual health deserves a place in that picture. Hung is here for the conversation you’ve been putting off. Not our first rodeo. No stiff small talk. No performance to put on.

  • No hard feelings.

    Nobody here has ever been embarrassed by a question, and nobody starts now.

  • We don’t just give it up.

    A prescription is a clinical decision. Your history and safety come first.

  • Know what you’re getting into.

    Benefits, risks, and limits, out in the open. A good line never replaces the facts.

  • We come to you.

    Online visit. Medication to your door or your corner pharmacy. Fifty states and DC, one standard.

A dirt road runs through Utah ranchland toward snow-capped mountains under a heavy sky.

The price

One price.
The whole ride.

No membership. No mystery fees. No “call for pricing.” Your consult with a licensed clinician and your medication, if prescribed, are one price, paid once. Every medicine costs the same. The longer the plan, the less each month costs.

PlanPer monthTodaySavings
3 months$35/mo$105Starting rate
6 months$30/mo$180Save $30 · 14%
9 months$25/mo$225Save $90 · 29%
12 months$20/mo$240Save $180 · 43%
  • Consult with a licensed clinician, included
  • Thirty tablets or capsules a month, if prescribed
  • Home delivery or local pharmacy pickup
  • Available in all 50 states and DC

Twelve months costs less per month than one decent cocktail. And it shows up.

Hard questions. Straight answers.

Go ahead.
Ask the big one.

We’re comfortable talking about it. You can be, too.

So… will this actually make me hung?

The name is a wink and the horse is a mascot. These medicines do not change your size. They can help with getting and keeping an erection when that is what’s going on, and confidence has never needed a measuring tape.

Be honest. Is this normal?

Extremely. Around 30 million men in the U.S. have dealt with erections that don’t cooperate, and most of them never mention it to anyone. Stress, sleep, blood pressure, alcohol, medications, and plain bad luck all play a part. It is common, it is usually very treatable, and nobody here is keeping score. NIDDK has the numbers.

What does the price include?

Everything. Your consult with a licensed LPMD Medical Group clinician, and, if medication is prescribed, your medicine for the full length of the plan: thirty tablets or capsules a month, shipped discreetly or waiting at your pharmacy, plus follow-up and adjustments by secure chat. Every medicine costs the same. The only thing that changes the price is how long you ride: $35 a month for three months, $30 for six, $25 for nine, $20 for twelve.

Why is the longer plan cheaper?

Because it is less work for everyone. One evaluation, one plan, fewer boxes, fewer check-ins about refills. We pass that along. Twelve months at $20 a month saves you $180 against paying the three-month rate all year, which is 43 percent, and we would rather say the number than make you do the math.

What if the clinician says no?

Then you are refunded under the Refund Policy. A plan never guarantees a prescription; a licensed clinician reviews your history first and decides with you. If medication is not appropriate for you, or your situation cannot safely be treated online, you get your money back less the clinician’s evaluation, and we tell you the amount before it is issued.

Which one should I get into?

Start with what you’re experiencing, your health history, and your current medications, then have the conversation. Quick Draw and the Dark Horse are the as-needed erection medicines. The Long Rider is tadalafil’s long window with a low dose of oxytocin, in three strengths. Campfire is oxytocin on its own, off-label and honest about the thin evidence. Pick the one that sounds like you in the plan builder; your clinician confirms or redirects. Meet the lineup.

Are these compounded? Are they FDA-approved?

Compounded, yes. FDA-approved, no. Every medicine in the lineup is prepared for you by a licensed compounding pharmacy on your clinician’s prescription. Compounded medicines are not FDA-approved and the FDA has not reviewed them for safety, effectiveness or quality. Sildenafil, tadalafil and vardenafil exist as FDA-approved tablets from retail pharmacies; our dissolving tablets and capsules are not those products and are not generics of them. Oxytocin for men’s sexual health is off-label. We say all of this on every page because you should know exactly what you are taking. FDA explains compounding.

Where do you ship?

All 50 states and Washington, DC. If medication is prescribed, choose home delivery or pickup at a pharmacy near you. The box says nothing about what is inside. The visit itself happens wherever you are, in whatever you happen to be wearing.

Is the visit chat or video?

Most visits are chat based: secure messaging, on your schedule, no camera required. Yes, we know why you asked. Video is used only where a state requires it for a particular service, or where your clinician needs to see something to treat you safely. If your visit needs video, we tell you before you pay.

How fast will I hear back?

As soon as reasonably possible after you start your plan, which, given how long most men wait to ask in the first place, is quick. Timing depends on how many people are ahead of you, how complex your case is, and whether anything else is needed before a decision.

Do you take insurance?

No. Hung is cash pay. No claims, no surprise bills, no explaining yourself to a billing department. You may submit your receipt to your insurer where that is allowed.

Is it private?

Yes. Secure technology, and the privacy and security requirements that apply to telehealth. No waiting room, no lobby, no running into your neighbor at the counter. Nothing about your visit is shared with anyone outside your care team. What you do with the good news is your business.

Will it work the first time?

Often. Not always. Some men need a strength adjustment or a couple of tries before they find their footing, and that is normal, not a verdict. Two things to know going in: these medicines are not a light switch, so arousal still has to do its part, and nerves have talked more than one first night out of happening. Give it a fair shot and report back to your clinician over the same chat. Adjustments are part of the plan.

Can I have a drink first?

One is fine. Several is a different story. Alcohol is one of the most common reasons things don’t go to plan, medicine or not, and heavy drinking with these medicines can drop your blood pressure and leave you dizzy. Liquid courage has a ceiling. Stay under it.

Can I double up for a bigger night?

We admire the ambition. No. Quick Draw already carries two erection medicines in one tablet, which is exactly why you never add another, never take two, and never move up to High Noon on your own. Do not mix any of them with nitrates like nitroglycerin, poppers, or cocaine. More is more risk, including dangerous changes in blood pressure, heart rhythm problems, or a prolonged erection. Follow the plan your prescriber gives you.

Does “up to 36 hours” mean what I think it means?

It means what the label means, which is less dramatic than what you’re picturing. Tadalafil’s longer window means you may respond to sexual stimulation during that time. It does not mean a continuous erection. An erection lasting four hours needs emergency care. Read the Long Rider page.

What is the oxytocin doing in there?

Honestly, less than the tadalafil. Oxytocin is the hormone people associate with closeness, and a small trial found effects on some aspects of sexual experience without improving desire or erectile function. Its use here is off-label, the evidence is thin, and we do not promise a chemistry effect. If you want the erection medicine without the wildcard, Quick Draw or the Dark Horse is the cleaner pick.

Is there anything you won’t prescribe?

Controlled substances. That includes opioid pain medications, benzodiazepines, and stimulant medications used for ADHD. Hung is focused care for men’s sexual health, and a clinician decides what, if anything, is appropriate for you.

Why the cowboy?

Because he isn’t posing. He’s facing the sun with his back to the room, which is roughly how most men handle this subject. We’d like to turn him around. Also, we tried giving the stallion the whole site and it kept stealing the show.

Can Hung be my primary care doctor?

No, and we’re flattered you asked. Hung is focused care, and we are honest about that. Keep your primary care relationship, and tell your regular clinician what you are taking.

Ready when I am?

Build your plan whenever you like, day or night. We’re always up for it, and the saddle’s ready when you are. A clinician reviews your information and follows up. If treatment is appropriate, your medication ships to you or goes to your pharmacy, anywhere in the 50 states and DC. An evaluation always comes first, and a prescription is never guaranteed.

Learn before you leap

Read the straight talk.

All articles

The serious part

Good sense.
Great starting point.

Sildenafil, tadalafil, and vardenafil must not be used with nitrates of any kind (including nitroglycerin), nitrite “poppers,” or riociguat. These combinations can dangerously lower blood pressure. They must not be used with cocaine or other stimulant drugs, which raise the risk of heart attack and dangerous rhythm changes. Never combine them with another erection medicine and never take more than your prescribed strength; Quick Draw already carries two in one tablet. Tell your clinician about your health conditions, every medicine you take, and any recreational drug use.

Seek emergency care for an erection lasting four hours. Stop the medicine and get prompt medical help for sudden vision or hearing loss. For chest pain, stop sexual activity and call 911; tell responders which medication you took and when. Do not take nitrates yourself afterward.

Every medicine in the lineup is compounded and not FDA-approved. Each is prepared for you by a licensed compounding pharmacy on a clinician’s prescription; the FDA has not reviewed these formulations for safety, effectiveness or quality, and they are not generics of the approved tablets sold at retail pharmacies. Oxytocin is used off-label with limited, mixed evidence and is not an erection medicine.

Read the Quick Draw, Long Rider, Dark Horse and Campfire pages and their prescribing sources. NIDDK: treatment and safety. General information is not a diagnosis or an individual treatment plan.

Telemedicine terms, in plain English

The fine print.
Read it anyway.

A summary of how Hung works and what you agree to when you start a plan. The full documents are in the footer.

Who provides your care

Hung is a brand. Medical care is provided by licensed clinicians of LPMD Medical Group (LPMDMG) who are licensed to treat patients in the state where you are located during your visit. A separate management services organization provides non-clinical support. Clinical decisions are made only by LPMDMG clinicians.

Who can use Hung

Adults 18 and older who are physically located in one of the 50 states or the District of Columbia at the time of the visit and can consent to their own care. You agree to give accurate, complete information about your health, your history, and your medications.

Chat first. Video where mandatory.

Visits are chat based by default: secure, asynchronous messaging with your clinician. Video is used when a state requires it for a particular service or when your clinician needs to see you to treat you safely. If your visit needs video, you are told before you pay.

What the plan price covers

One price, paid when you start, covers your consult with a licensed clinician and, if medication is prescribed, your medication for the full plan length, shipped or held for pickup, plus follow-up by secure chat. It does not cover labs or care outside your plan. Hung does not bill insurance.

Refunds

If a clinician decides medication is not appropriate for you, or that your situation cannot safely be treated online, the plan price is refunded less the clinician’s evaluation, and you are told the amount first. Fully refundable before a clinician starts evaluating your case, or on a billing error. Not refundable once medication has been dispensed, after a no-show, or after a very late cancellation.

Prescriptions

A plan never guarantees a prescription. Clinicians do not prescribe controlled substances. Every medicine in the lineup is a compounded preparation from a licensed compounding pharmacy and is not FDA-approved; oxytocin is used off-label. Your clinician chooses the strength with you and can change it.

Not for emergencies

Call 911 for chest pain, trouble breathing, fainting, or signs of a severe allergic reaction. An erection lasting four hours, or sudden loss of vision or hearing after an erection medicine, needs emergency care now.

What never mixes

Sildenafil, tadalafil, and vardenafil are never used with nitrates of any kind (including nitroglycerin), nitrite poppers, riociguat, cocaine or other stimulant drugs, or another erection medicine. Tell your clinician about every medicine, supplement, and recreational drug you use.

Privacy

We use secure technology and follow the privacy and security requirements that apply to telehealth. Your health information is used to provide your care and run the service, and shared only as needed for that purpose or as the law requires.

Last revised September 13, 2026. Full , , and .

Hung looks
good on you.

Take your time. Have a look around. We like a little anticipation. When you’re ready, the horse is already saddled and the price is on the tag.

Build my plan
Build my plan · from $20/mo

Hung · Legal

Terms and Conditions

Effective September 13, 2026. These Terms and Conditions (“Terms”) are an agreement between you and the company that operates the Hung platform (“Hung,” “we,” “us”). By creating an account, reserving a consult, or using this site, you accept these Terms. If you do not accept them, do not use Hung.

1. Who does what

Hung is a brand and a technology platform. It lets you reserve a consult, exchange secure messages, pay, and receive information. Hung is not a medical provider, a pharmacy, or an insurer, and Hung itself does not practice medicine.

Medical care is provided by LPMD Medical Group (LPMDMG), an independent medical practice, through clinicians licensed to treat patients in the state where you are located during your visit. LPMDMG clinicians alone decide whether to treat you, what to prescribe, and when to refer you elsewhere. A separate management services organization provides Hung and LPMDMG with non-clinical business and administrative support. It does not influence clinical judgment.

Medication, when prescribed, is dispensed by an independent licensed pharmacy that you choose from the options presented to you. The pharmacy is responsible for dispensing, labeling, and pharmacy counseling.

2. Who can use Hung

3. What a plan is, and is not

When you start a plan you choose a medication and a plan length and pay one price. That payment reserves a consult with an LPMDMG clinician and, if the clinician prescribes, covers the medication for the plan length. The clinician reviews your intake and health history, asks follow-up questions, and decides whether treatment is appropriate and which strength is right for you. Starting a plan is not a purchase of medication and never guarantees a prescription; the consult is a clinical evaluation whatever its outcome.

Hung is not an emergency service and does not replace primary care, urgent care, or specialist care. If you have a medical emergency, call 911 or go to the nearest emergency department.

4. Chat first, video where required

Visits are delivered by secure asynchronous messaging by default. Video is used when a state requires it for a particular service, or when your clinician decides that seeing you is necessary to treat you safely. If your visit requires video, you will be told before you pay. Response times depend on volume, complexity, and whether more information is needed. Your use of telehealth is also governed by the Telehealth Informed Consent, which is part of these Terms.

5. Fees and payment

6. Refunds

Refunds follow the Refund Policy, which is part of these Terms. In short: fully refundable before a clinician starts evaluating your case or when there is a billing error; refundable less a $45 evaluation fee when the clinician decides medication is not appropriate for you, when we determine your situation cannot safely be treated online, or when you choose not to continue after the clinician has reviewed your case; not refundable once medication has been dispensed by the pharmacy, after a no-show, or after a very late cancellation. Dispensed prescription medication cannot be returned.

7. Prescriptions, pharmacies, and shipping

8. Your account and communications

Keep your login credentials private and tell us at once if you suspect unauthorized use. You agree to receive communications about your care and your account electronically, including secure messages, email, and text messages at the number you provide. Message and data rates may apply. You can stop text messages by replying STOP; care communications may then arrive by another channel.

9. Acceptable use

Do not misrepresent your identity, location, or health; do not seek care for another person; do not attempt to obtain a prescription by deception; do not interfere with the platform, scrape it, reverse engineer it, or use it to harass clinicians or staff. We may suspend or end access for violations, for safety, or where the law requires.

10. Content and intellectual property

The Hung name, wordmark, design, and content belong to Hung or its licensors. Educational content on this site is general information and is not personal medical advice. You may use the site for your own personal, non-commercial purposes.

11. Disclaimers and limitation of liability

The platform is provided as is. To the fullest extent permitted by law, Hung disclaims warranties of any kind regarding the platform, and Hung is not liable for indirect, incidental, or consequential damages arising from your use of it. Nothing in these Terms limits the professional responsibility of LPMDMG clinicians for the care they provide, or any right you have under law that cannot be waived.

12. Disputes

If you have a problem, contact us first and we will try to resolve it. These Terms are governed by the laws of the state in which Hung’s operating company is organized, without regard to conflict-of-law rules, except where the law of your state of residence applies and cannot be waived. Complaints about clinical care may also be directed to the licensing board in your state; see State Notices.

13. Changes and contact

We may update these Terms. The effective date at the top tells you when they last changed. Continued use after a change means you accept it. Questions: support@gethung.health.

Questions about any of this? Ask before you reserve.

Hung · Legal

Privacy Policy

Effective September 13, 2026. This Privacy Policy explains what Hung collects when you use this site and platform, how it is used, and the choices you have. Medical information you share with LPMD Medical Group clinicians is protected health information and is also covered by the Notice of Privacy Practices. Residents of California, Washington, Nevada, and Connecticut have additional notices below.

What we collect

How we use it

How we share it

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not run advertising trackers or third-party analytics pixels on this site.

Cookies

We use only cookies and similar technologies that are strictly necessary to run the site, keep you signed in, and protect your account. There are no advertising or tracking cookies to manage.

Retention

We keep account and health information for as long as needed to provide care and as required by medical-record retention laws in the states we serve, then delete or de-identify it. Payment records are kept as required for tax and accounting purposes.

Security

We use encryption in transit and at rest, access controls, logging, and vendor agreements to protect your information. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.

Your choices and rights

Children

Hung is for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.

State notices

California residents: see the California Privacy Notice. Washington, Nevada, and Connecticut residents: see the Consumer Health Data Privacy Notice. Both are available in the footer.

Changes and contact

We may update this Policy and will change the effective date when we do. Questions: privacy@gethung.health.

Questions about any of this? Ask before you reserve.

Hung · Legal

Notice of Privacy Practices

Effective September 13, 2026. This Notice of Privacy Practices is provided by LPMD Medical Group (LPMDMG), the medical practice whose clinicians provide care through Hung. It describes how medical information about you may be used and disclosed and how you can get access to it. Please review it carefully.

Our duties

We are required by law to maintain the privacy of your protected health information, to give you this Notice, to follow its terms, and to notify you if a breach of your unsecured health information occurs. We may change this Notice; the current version is always available here and on request.

How we may use and disclose your health information

Uses that require your written authorization

We will not use or disclose your health information for marketing, sell it, or share psychotherapy notes without your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.

Your rights

Complaints

If you believe your privacy rights have been violated, you may complain to LPMDMG at privacy@gethung.health and to the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints or 1-800-368-1019. We will not retaliate against you for filing a complaint.

Questions about any of this? Ask before you reserve.

Hung · Legal

Effective September 13, 2026. Please read this Telehealth Informed Consent before you reserve. By reserving a consult and checking the consent box, you agree to receive care from LPMD Medical Group (LPMDMG) clinicians by telehealth as described here.

What telehealth means here

Telehealth is the delivery of health care using electronic communications when you and your clinician are not in the same place. Through Hung, care is provided primarily by secure asynchronous messaging (“chat”), in which you and your clinician exchange messages that are read and answered over time rather than live. Video is used when a state requires it for a particular service or when your clinician decides that seeing you is necessary to treat you safely. You will be told before you pay if your visit requires video.

Expected benefits

Possible risks and limitations

Alternatives

You may seek care in person from your own clinician, an urgent care center, or a specialist at any time. Telehealth through Hung is voluntary.

Emergencies

Hung is not for emergencies. If you have chest pain, trouble breathing, fainting, signs of a severe allergic reaction, an erection lasting four hours, or sudden loss of vision or hearing, call 911 or go to the nearest emergency department. Do not wait for a reply to a message.

Clinician licensing and your location

Your clinician is licensed to practice in the state where you are physically located during your visit. You agree to tell us truthfully where you are, and to let us know if you are in a different state at the time of a follow-up. Your clinician’s name and license information are available on request.

Privacy and records

Your telehealth visit is documented in your medical record, which is maintained by LPMDMG and protected under applicable federal and state privacy laws. See the Notice of Privacy Practices. Visits are not recorded except for the messages and any images or video you choose to submit, which become part of your record.

Your rights

State-specific acknowledgments

If you are located in California, you acknowledge that your clinician has informed you of the use of telehealth and obtained your consent as required by California Business and Professions Code section 2290.5, and that you have been given information about how to receive follow-up care or assistance in the event of an adverse reaction or an inability to communicate as a result of technical failure. If you are located in another state with specific telehealth consent requirements, this consent is intended to satisfy them, and your clinician may ask you to confirm it again.

By checking the consent box when you reserve, you confirm that you have read this consent, that your questions have been answered, and that you agree to receive care by telehealth.

Questions about any of this? Ask before you reserve.

Hung · Legal

Consumer Health Data Privacy Notice

Effective September 13, 2026. This Consumer Health Data Privacy Notice supplements our Privacy Policy for residents of Washington, Nevada, and Connecticut, and for anyone whose consumer health data is collected in those states, as required by the Washington My Health My Data Act and similar laws. Where information is protected health information under HIPAA, the Notice of Privacy Practices applies instead.

Consumer health data we collect

Where it comes from

Directly from you, through your account, intake, and messages, and from the clinicians and pharmacies involved in your care.

Why we collect it

To provide the health care services you request, to connect you with clinicians and pharmacies, to process payment, to secure the platform, and to meet legal obligations. We do not use consumer health data for advertising.

Who we share it with

LPMD Medical Group clinicians; the pharmacy you choose; service providers and processors bound by contract to act only on our instructions; and, when required, government authorities. We do not sell consumer health data, and we will not do so without the separate, signed authorization the law requires.

Your rights

Changes

We will update this Notice and its effective date when our practices change.

Questions about any of this? Ask before you reserve.

Hung · Legal

California Privacy Notice

Effective September 13, 2026. This California Privacy Notice supplements our Privacy Policy for California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”). Medical information governed by HIPAA or the California Confidentiality of Medical Information Act is covered by the Notice of Privacy Practices rather than the CCPA.

Notice at collection

In the past 12 months, and going forward, we collect the following categories of personal information for the purposes described in the Privacy Policy: identifiers (name, email, phone, address, account credentials); personal records (date of birth, payment card details held by our processor); characteristics of protected classifications (age, sex) to the extent you share them for care; commercial information (consults reserved, medications prescribed); internet and network activity (server logs, device information); coarse geolocation (state); sensitive personal information (health information and account credentials). We retain each category for as long as needed to provide care and as required by medical-record and financial retention laws, then delete or de-identify it.

Sale and sharing

We do not sell personal information and we do not share it for cross-context behavioral advertising. We have not done so in the preceding 12 months. We do not knowingly collect or sell the personal information of anyone under 16. Because we do not sell or share, there is no opt-out to complete, but you may still tell us your preference using the “Do Not Sell or Share My Personal Information” link in the footer, and we honor Global Privacy Control signals from your browser.

Sensitive personal information

We use sensitive personal information only to provide the services you request, to secure your account, to prevent fraud, and to comply with the law. We do not use it to infer characteristics about you for other purposes.

Your rights

How to exercise your rights

Email privacy@gethung.health with the subject line “California privacy request,” or use the request tools in your account. We will verify your identity by matching information you provide to information we hold, and we may ask for more if needed. You may use an authorized agent; we will ask the agent for proof of your written permission and may ask you to confirm. We respond within 45 days and will tell you if we need more time.

Shine the Light

California Civil Code section 1798.83 lets California residents ask once a year about disclosures of personal information to third parties for their direct marketing. We do not make such disclosures.

Contact

privacy@gethung.health

Questions about any of this? Ask before you reserve.

Hung · Legal

Do Not Sell or Share My Personal Information

Hung does not sell your personal information and does not share it for cross-context behavioral advertising, so there is no sale or sharing to opt out of. We also honor Global Privacy Control signals sent by your browser.

If you would like your preference recorded anyway, or you have a question about how your information is used, email privacy@gethung.health with the subject line “Do not sell or share.” The California Privacy Notice and the Privacy Policy describe your other rights.

Questions about any of this? Ask before you reserve.

Hung · Legal

Refund Policy

Effective September 13, 2026. This Refund Policy applies to the plan price you pay when you start a plan, which covers your consult and, if prescribed, your medication for the plan length. Dispensed prescription medication cannot be returned.

Fully refundable

Refundable less a $45 evaluation fee

The $45 covers the clinician’s evaluation, which happens whatever the outcome. We tell you the refund amount before it is issued.

Not refundable

Changing your plan

If your clinician changes your medication or strength during the plan, the plan price does not change. If you want to move to a longer plan, message us and we will apply what you have paid toward it.

How to request a refund

Message us through your account or email support@gethung.health with the email address on your account and the date you started your plan. Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. We will work with you to resolve it. Accounts with unresolved chargebacks may be suspended.

Questions about any of this? Ask before you reserve.

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Accessibility Statement

Effective September 13, 2026. Hung wants everyone to be able to read this site and reserve care without barriers.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. On this site that means readable contrast, text that scales, full keyboard operation including for the medication notes and guides, visible focus indicators, labeled controls, captions or text alternatives for media, and respect for your reduced-motion setting.

Known limitations

Decorative animations are disabled when your system requests reduced motion. Third-party services used for payment and video visits have their own accessibility practices; tell us if one gets in your way and we will help you complete your visit another way.

Feedback

If any part of Hung is hard to use, email support@gethung.health with the page and the problem. We respond within five business days and will offer an alternative way to get the information or complete the task while we fix it.

Questions about any of this? Ask before you reserve.

Hung · Legal

State Notices

Clinicians who provide care through Hung are licensed in the state where you are located during your visit. The notices below are required by, or provided for, patients in particular states. Your clinician’s name and license number are available on request.

California

NOTICE TO CONSUMERS: Medical doctors are licensed and regulated by the Medical Board of California, (800) 633-2322, www.mbc.ca.gov. Nurse practitioners are licensed and regulated by the California Board of Registered Nursing, (916) 322-3350, www.rn.ca.gov. Physician assistants are licensed and regulated by the Physician Assistant Board, (916) 561-8780, www.pab.ca.gov. California patients also receive the California Privacy Notice and consent to telehealth under Business and Professions Code section 2290.5 (see Telehealth Informed Consent).

Texas

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, may be reported for investigation to: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018; (800) 201-9353; www.tmb.state.tx.us. Complaints about nurse practitioners may be reported to the Texas Board of Nursing, www.bon.texas.gov.

All states

If you have a concern about your care, tell us first and we will address it. You may also contact the medical, nursing, or physician assistant licensing board in your state; each board publishes a complaint process on its website. For emergencies, call 911.

Compounded and off-label medications

Some options offered through Hung are compounded preparations from licensed compounding pharmacies, and some are prescribed off-label. Compounded drugs are not FDA-approved and have not been evaluated by FDA for safety, effectiveness, or quality. Off-label use means a clinician is prescribing a medicine for a purpose other than its approved indication based on their professional judgment. Your clinician will explain both before prescribing, and the medication guides on this site describe the evidence and its limits.

Questions about any of this? Ask before you reserve.

Two-minute check

See if a consult makes sense.

Eight quick questions. No account, no payment. You get a straight answer and a summary to bring to your clinician, then you build your plan.

This check is not medical advice and does not diagnose anything. It helps you decide whether to start a plan; a licensed LPMD Medical Group clinician makes every clinical decision. If you entered an email, we use it only to send your summary.